Shipping policy
Shipping Policy
Reliable Delivery,
Handled With Care.
At Pure Serving, we are committed to delivering your order accurately, safely, and as quickly as possible.
Domestic Shipping Policy
Delivery Timelines
Orders are typically delivered within 2–10 business days from the date of order placement. Estimated delivery timelines may be visible on the order details page after placing your order.
Unexpected Delivery Delays
Delivery timelines are estimates only and may occasionally be affected by courier operational issues, weather conditions, public holidays, strikes, or other unforeseen circumstances. Pure Serving will assist customers in tracking delayed shipments, but delivery dates cannot be guaranteed in such situations.
Express Delivery
Express delivery and same-day dispatch are subject to service availability, order cut-off timings, stock availability, and delivery location. Delivery timelines are estimated and not guaranteed.
Shipping Partners & Process
After order confirmation, our team performs a quality check to ensure product safety and packaging integrity. Orders are securely packed and shipped through trusted partners such as Amazon, Ekart, Delhivery, Bluedart, or Xpressbees.
Shipping Charges & Service Areas
We offer the following shipping options across India. All prices are inclusive of applicable taxes.
| Delivery Type | Order Value | Charge |
|---|---|---|
| Standard Delivery | ₹0 – ₹899 | ₹39 |
| Free Standard Delivery | ₹899 – ₹1,699 | Free |
| Express Delivery (Faster than Standard) | ₹0 – ₹1,699 | ₹69 |
| Free Express Delivery | ₹1,699 and above | Free |
Shipping charges are calculated at checkout and displayed before payment. No hidden fees.
Estimated Delivery Times by Location
Based on fulfilled orders (May–August 2026). Timelines are median actuals and may vary.
Delhi & NCR
2 days
Punjab, Haryana, Rajasthan, UP, Uttarakhand, MP
3 days
Gujarat, Bihar, West Bengal, Telangana, Mizoram
4 days
Maharashtra, Karnataka, Tamil Nadu, Kerala, Odisha, Himachal Pradesh
3.5–5 days
Andhra Pradesh, Chhattisgarh
4–6 days
Assam, Jharkhand
8 days
Northeast States & Remote Areas (Arunachal Pradesh, Tripura, Goa, Mizoram)
6.5–13 days — extended transit due to geography and courier routing
Excluding Sundays and public holidays. Timelines are estimates and not guaranteed.
Multiple Shipments
Your order may be shipped from multiple warehouse locations. Shipping or COD charges, if applicable, apply only to the first shipment.
Tracking Your Order
Once dispatched, you will receive a confirmation email or SMS with your tracking ID and courier details. Tracking links are usually active within 24 hours of dispatch.
Tracking Information
Tracking information is provided by third-party courier partners. In some cases, tracking updates may appear delayed or temporarily unavailable due to courier system updates.
Changing Delivery Address
You can update your address within 24 hours of placing the order, provided it has not been dispatched. Email info@pureserving.in with your Order ID and updated address.
Unable to Receive Delivery?
If your order has not been dispatched, contact us immediately to reschedule or hold it. Once dispatched, we cannot place orders on hold, so please ensure someone is available to receive the package.
Shipment Returned to Origin (RTO)
If a shipment is returned due to an incorrect address, customer unavailability, refusal to accept delivery, or courier operational issues, Pure Serving may re-dispatch the order after confirmation or process the refund as per our refund policy.
Re-dispatch and Refund for RTO Shipments: In cases where a shipment is returned to origin due to courier operational failure (and not due to customer-provided incorrect address or repeated unavailability), Pure Serving will offer the customer the option of re-dispatch or a full refund, as per the customer's preference. Re-dispatch is subject to stock availability. Refunds for RTO shipments will be initiated within 2 business days of the returned shipment being received and verified at our warehouse.
International Shipping Policy
Shipping Coverage
We ship to multiple international destinations including the USA, Canada, UK, Australia, UAE, Singapore, and select countries in Europe and Asia. If your country is not listed during checkout, contact us at info@pureserving.in.
Order Processing Time
All international orders are processed and dispatched within 2–3 working days after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.
Estimated International Delivery Time
USA & Canada: 10–15 working days
UK & Europe: 8–14 working days
UAE & Middle East: 7–12 working days
Australia & Singapore: 8–13 working days
Rest of World: 12–20 working days
Delivery times may vary depending on customs clearance and local courier handling.
International Shipping Partners
We use trusted logistics providers such as DHL Express, FedEx, Aramex, and India Post EMS. Tracking links become active within 24–48 hours after dispatch.
Customs Duties & Taxes
Import duties, VAT, or local taxes are not included in your order total. These charges, if levied by your country's customs, are the responsibility of the customer.
Shipping Charges
International shipping charges are calculated automatically at checkout based on destination and weight. All applicable shipping fees are clearly displayed before payment.
Address Accuracy
Please ensure your shipping address, contact number, and postal code are entered correctly at checkout. We are not responsible for failed or delayed deliveries due to incomplete or incorrect addresses.
Damaged or Lost Shipments
If your parcel arrives damaged or is lost in transit, please report it to info@pureserving.in within 48 hours of delivery attempt. Courier investigation may take up to 7–10 working days, after which a suitable resolution will be provided.
Limitation of Liability
Pure Serving uses third-party courier services for deliveries. We are not liable for delays, courier errors, customs delays, postal errors, or failed delivery attempts caused by circumstances outside our control. Refunds, replacements, or re-dispatches are evaluated on a case-by-case basis and may require courier investigation before final resolution.
Need Shipping Assistance?
Email: info@pureserving.in
Phone: +91 8810271581
Hours: Monday to Friday, 10:00 AM – 5:00 PM IST
Effective Date: September 2025 | Last Updated: September 2026