Refund policy

Terms of Payment

We accept all major prepaid options including Credit Card, Debit Card, Net Banking, UPI, Paytm, Razorpay, etc.
Cash on Delivery (COD) is also available where applicable.

You may cancel your order within 12 hours of placing it by emailing us at info@pureserving.in or by using the Cancel button from the order details page (if available in your account section).
Please include your Order ID and reason for cancellation in your request.
Orders cannot be cancelled once they have been dispatched from our warehouse. If the shipment is delayed due to courier issues, lost in transit, or returned to origin (RTO), Pure Serving may approve cancellation and refund at its discretion.
Pure Serving reserves the right to cancel any order without prior confirmation in cases such as:
- Stock unavailability
- Suspicion of payment fraud
- Incorrect address
- Unforeseen logistical issues

All requests must be submitted within 3 days of order delivery.
Email us at info@pureserving.in with:
- Order ID
- Reason for return/refund
- Photos and an unboxing video of the product (in case of damage, defect, or incorrect item)
We will not accept requests beyond 3 days of delivery.

Refund Mode: For approved cancellations or eligible returns, refunds may be issued to the original payment method or as Store Credit, where accepted by the customer and permitted under our policy. Store Credit is linked to the customer's registered email/customer account and can be redeemed at checkout after login.

If refunded to the original payment method, the amount may take 5–10 business days to reflect depending on the bank or payment provider.
In some cases, Pure Serving may offer Store Credit instead of a cash refund, subject to customer consent and policy eligibility.
For COD orders, customers must provide valid bank account details for the refund.
Delivery charges are non-refundable unless the issue is due to our error.
Approved refunds are initiated within 2 business days.
For prepaid orders, the refunded amount may take 5-10 business days to reflect in the original payment method depending on the bank or payment provider.
For COD orders, customers must provide valid bank account details for refund processing

The product must be unused, unopened, and in its original condition.
Return request must be made within 3 days of delivery.
Item must not be tampered with or consumed.
Product is damaged or incorrect, with proof via unboxing video.
No returns for opened or used health supplements due to hygiene and safety concerns.
Replacement/Exchange product will be delivered in 5-7 business days.
Due to hygiene and safety reasons, opened, consumed, or tampered health supplements are not eligible for return or refund unless there is a manufacturing defect verified by Pure Serving.
Pure Serving reserves the right to reject return or refund requests in cases of insufficient evidence, suspicious activity, or fraudulent claims.

If your order arrives damaged, leaked, expired, or incorrect:
- Inform us within 24 hours of delivery.
- Email photos and a clear unboxing video to info@pureserving.in.
- Replacement or refund will be processed after verification of the claim and may require return of the product depending on the nature of the issue.

While we work with reliable courier partners, delivery timelines are estimates and may occasionally be affected by operational or logistical issues.
If your shipment remains undelivered for an unusually long period or is declared lost by the courier, Pure Serving will investigate the matter and may provide a replacement or refund after verification.
Refunds or replacements in such cases are subject to courier investigation and approval.

Every Pure Serving product contains a unique Batch Number and Manufacturing details printed on the bottle.
Customers can verify the Batch Number, Certificate of Analysis (COA), and batch-specific lab reports on our official Batch Verification page.
If you have any concerns regarding authenticity, please contact us at info@pureserving.in with your Batch Number and product images.

Note: Pure Serving reserves the right to revise this policy at any time without prior notice. We encourage you to review this policy periodically.