Cancellation policy


At Pure Serving, we value transparency and flexibility in every purchase. This policy outlines the terms for cancelling one-time and subscription-based purchases made through our website.

1. One-Time Purchases

  • Orders can be cancelled within 12 hours of placement or before dispatch, whichever occurs first.
  • Once an order has been packed, assigned an AWB, handed over to the courier, or shipped, cancellation requests cannot be accepted.
  • To cancel an eligible order, please email us at info@pureserving.in with your order number.

2. Subscription Purchases

  • Subscribers can cancel or pause their plan anytime before the next billing cycle through their account dashboard or by contacting our support team.
  • Cancellations after a renewal payment has been processed will apply to the next cycle, not the current one.
  • No refunds are issued for partially used or already shipped subscription cycles.

3. Refunds for Cancelled Orders

  • For approved cancellations, refunds are processed to the original payment method within 5–10 working days after confirmation.
  • In some cases, transaction or payment gateway fees may be deducted from the refunded amount.
  • Refunds for approved cancellations will be processed to the original payment method within 5–10 business days after cancellation approval.

4. Auto-Cancellation by System

  • Orders may be automatically cancelled if:
    • Payment fails or remains incomplete,
    • Products are out of stock, or
    • Duplicate order detected.
    • Suspected fraudulent transaction.

    • Customer verification could not be completed (if applicable).

    • Invalid/incomplete shipping details are provided.
  • In such cases, no charge will be applied and any deducted amount (if any) will be refunded automatically.

5. Orders Already in Transit

  • Once an order has been dispatched, cancellation is not possible.

    If delivery cannot be completed due to an incorrect address, incorrect PIN code, customer unavailability, refusal to accept delivery, or any courier-related issue, the order will be handled according to our Shipping Policy.

6. Contact for Cancellations

For cancellation requests or queries, please reach out to our support team:

7. Address & Order Changes

• Requests to change the delivery address, mobile number, or PIN code must be made before dispatch.

• Once an order has been packed or shipped, we may not be able to modify delivery details.

 

Effective Date: November 2025
This Purchase Options Cancellation Policy is subject to revision without prior notice. Please review periodically for updates.